读者咨询FAQ常见问题解答

温馨提示

Warm Prompt

我们接受咨询的范围包括一切与图书馆服务、资源及利用等相关的各种问题。如果您的问题超出上述范围，请恕我们无法回复。

The scope of our consultation includes all issues related to library services, resources, and utilization. If your questions are beyond such scope, please forgive us for not being able to reply.

假如您在使用某个数据库中遇到困难，为了节省您的时间，建议您使用QQ咨询方式，与我们在线交流沟通。

If you encounter difficulties in using a certain database, to save your time, it is recommended to use the QQ consultation method to communicate with us online.

我们优先为本校读者服务，因此请您咨询时，尽量提供真实姓名、单位、证号等身份识别信息，我们将严格保护读者的个人隐私。

We give priority to the readers of our school, so please provide your real name, department, ID number, and other identifying information when you consult. Also, we will strictly protect the personal privacy of readers.

对于经常性被咨询到的问题，我们将不定期地公布在常见问题解答中。

For frequently asked questions, we will publish them in the FAQ from time to time.

资源查找

Search for Resources

图书馆网站汇聚了图书馆纸质书刊、电子文献资源等各种文献资源、使用指南，以及各种咨询服务，分别设有相应的“专栏”，读者可根据需要在相应的“专栏”中查询自己需要的文献。

The library website gathers various literature resources such as library paper books and periodicals, electronic literature resources, usage guides, and consulting services, and all of these have the corresponding "columns" respectively, where readers can inquire the document they need in the corresponding "columns" according to their needs.

1、图书馆有哪些数据库电子资源？

1、 What database electronic resources does our library have?

答：图书馆购买了国内主要的文献数据库（中国知网、万方医学、重庆维普、超星汇雅电子图书，读秀学术搜索）等中文数据库资源，包括2.58万种电子期刊、77.5万种电子图书、数百种报刊、工具书、数十万篇学位论文等。还提供一些试用和免费的共享文献资源库，基本涵盖我校所有学科专业。

A: The library has purchased a large number of domestic literature databases (e.g.CNKI, Wanfang Medical, Chongqing Weipu, Chaoxing Huiya E-books, Duxiu Academic Search), including 25,800 e-journals, 775,000 e-books, Hundreds of newspapers, reference books, and dissertations. Also, there are some trial and free shared literature resource libraries, which cover all disciplines and majors of our school.

2、如何访问图书馆的数据库资源？

2. How to access the database resources of the library?

答：登录三全学院图书馆网站，点击打开《常用数字文献资源》栏目，可以浏览各种数据库。如确定要找的文献类型，可点击打开相应的数据库输入所要查找的文献主题词，即可找到相关文献。

A: Log in to the homepage of the library's official website → click on Common Digital Literature Resources to browse various databases.

Moreover, readers can find the document type and related literature by clicking on the corresponding database and inputting the subject terms or keywords.

3、查找图书馆的纸质书刊有无规律可循？

3. Is there a rule to follow when searching for the library’s paper books and periodicals?

答：图书馆的藏书是按照《中国图书馆分类法》（简称《中图法》）进行科学分类、编目加工、组织馆藏布局的。它分为五大基本部类，共设22个大类，采用字母数字混和号码制。

A: Collections of books are scientifically classified, cataloged, processed, and organized following the Chinese Library Classification Law. It is divided into five basic categories, and a total of 22 categories, using a mixed alphanumeric number system.

A Marxism, Leninism, Mao Zedong Thought, and Deng Xiaoping Theory; B Philosophy, and Religion; C Social Science General Theory; D Politics, Law; E Military; F Economy; G Culture, Science, Education, and Sports; H Language, and Characters; I Literature; J Art; K History, and Geography; N Natural Science; O Mathematical Science, and Chemistry; P Astronomy, and Earth Science; Q Biological Science; R Medicine, and Health; S Agricultural Science; T Industrial Technology; U Transportation; V Aviation, and aerospace; X environmental science, and safety science; Z comprehensive books.

读者了解图书馆藏书组织规律，就可以通过《馆藏目录检索系统（OPAC)》方便的找到所要找的书刊以及藏书的位置。

Readers who understand such rules can easily find the books and periodicals they are looking for and the corresponding location through the Collection Catalogue Retrieval System (OPAC).

4. 馆藏纸质文献是怎么分布的？

4. How is the collection of paper documents distributed?

5、如何查找馆藏纸质文献资源？

5. How to find the paper literature resources in the collection?

答：通过图书馆网站或图书馆馆藏目录检索系统（OPAC)查阅, OPAC又常称为联机公共目录系统，是读者查找馆藏的检索工具。本校读者可以在OPAC中进行图书查询、办理续借、查询个人借阅情况等操作。查询方法包括：

A: Through the library website or the collection catalog retrieval system (OPAC, which is often referred to as the online public directory system and a search tool for readers to find collections), readers of our school can look for books, apply for renewals, and know about personal borrowing status. The methods include:

1. 在图书馆网站首页→自助→馆藏书目检索（OPAC）进行检索操作。

(1) Log in to the homepage of the library's official website → Self-help → Collection of Bibliographic Search.

2. 图书馆在二楼东和一楼西分别设置了四台和两台OPAC检索机，读者可在OPAC检索机上自助查找。

(2) The library has set up four and two OPAC machines on the east of the second floor and the west of the first floor respectively for readers to use.

6、请问期刊杂志可以在哪里看到？

6. Where to read the periodicals?

答：图书馆每年订购各类中外文期刊1000余种，收藏在图书馆二楼西。可通过馆藏书刊目录（OPAC)查询，收藏情况请见图书馆首页->个人图书馆->期刊导航进行查看。

A: The library orders more than 1,000 kinds of Chinese and foreign periodicals every year, which are stored in the west of the second floor of the library.

It can be inquired through the OPAC: Log in to the homepage of the library's official website → Personal Library → Journal Navigation( to check the collection status).

7、期刊为什么不能外借？

7. Why cannot journals be borrowed?

答：期刊具有很强的时效性，连续性，阅读时间短等特点，且一期只有一册，如果外借，其他读者无法阅读，丢失或者损坏，则破坏期刊的完整性。为此不宜外借。

A: Periodicals have the characteristics of strong timeliness, continuity, and short reading time. Since each journal has only one volume, if it is borrowed, other readers cannot read it. In case of loss or damage, the integrity of such a journal will be destroyed. For this reason, it is not suitable to borrow.

8、想看的书图书馆没有，怎么办？

8、What can be done if the searching book is not included in the library?

答：图书馆网站设有读者荐购栏目，读者可登录三全学院图书官网，登录个人图书馆后，选择“读者荐购”→“表单推荐”推荐纸质资源和电子资源的订购，后台工作人员会及时汇总。荐购前请先进行馆藏查重，避免重复购买。

A: The library website has a reader recommendation section.

Log in to the homepage of the library's official website → Personal Library → Reader's Recommendation → Form Recommendation (to recommend paper and electronic resources). Such recommendations will be aggregated in time by the library staff. Please check the inventory before recommending purchases to avoid repeated purchases.

9、打开知网未自动登录新乡医学院三全学院的账号，怎么办？

9. What can readers do if their campus accounts are not automatically logged in after opening CNKI?

答：校园网可自动登录，如果在校园内不能登陆，则点击“登录”，选择“IP登录”。如果还不能，要及时反映给图书馆工作人员帮助处理（其他的文献数据库类似）。

A: Connect to the campus network to automatically log in. If not: Log in on-campus → click "Login" and select "IP Login".

If it still fails, report it to the library staff for help in time (other document databases should deal with this situation as well).

10、某个数据库打开后，网页显示不全，部分图标消失怎么办？

10. After opening one database, the web page is not fully displayed, and some icons disappear. What can be done?

答：关闭电脑其他程序，试一试换个浏览器，再重新打开。

A: Close other programs on the computer, change the browser, and then re-open it.

11、为什么在校园网内有时不能使用某个数据库？

11. Why cannot a certain database be used in the campus network sometimes?

答：对于校园网内用户不能使用图书馆某些数据库的，原因可能有并发用户数已满、浏览器不兼容、网络不畅通、数据库服务器故障、IP被封等。针对以上原因可以采用如下方法：换个时间再试；更换浏览器；联系网络服务商；联系数据库责任馆员和检查自己是否存在超量下载等违规行为。

A: It may be because the number of concurrent users is full, the browser is not compatible, the network is not smooth, the database server is faulty, the IP is blocked, etc. For the above reasons, the following methods can be used: try again at another time; change the browser; contact the network service provider; contact the responsible librarian of the database and check whether there are any violations such as over-downloading.

12、为什么从知网、万方下载的论文全文无法打开？

12. Why cannot the full text of the paper downloaded from CNKI and Wanfang be opened?

答：知网默认的下载格式为CAJ格式，需要下载CAJViewer全文阅读器查看;也可选择下载PDF格式，万方下载的论文为PDF格式，需要下载Adobe Acrobat Reader阅读器查看。

A: The default download format of CNKI is CAJ format, which needs to download the CAJ Viewer full-text reader to view it. Also, the Adobe Acrobat Reader can be used to view Wanfang's downloaded papers in PDF format.

13、数据库可以在校外访问吗？

13. Can the database be accessed outside the school?

答：可以。图书馆数据库资源获得部分校外访问权，教师可以通过分配给各院系的共享账号在校外登录图书馆网站访问。读者可以在手机上安装《三全学院手机移动图书馆》或关注图书馆官方微信并绑定个人账号也可进行访问。

A: Yes. The library database resource obtains part of the off-campus access rights, and the teachers can access the library website through the shared account assigned to each department. Also, readers can install the “Sanquan Medical College Mobile Library” on their mobile phone or follow the official WeChat of the library to bind personal accounts to access it.

14、我校电脑上的超星阅读器和超星移动图书馆是一样的吗？

14. Is the Chaoxing Reader on my school’s computer the same as the Chaoxing Mobile Library?

答：它们图书数据都是超星电子图书，但是他们是不同步的，功能也有所不同。电脑上的超星阅读器只能单纯地作为阅读在电脑上下载的电子图书的工具，不需要登录，也没有拓展其他的功能。而超星移动图书馆不单单是一个阅读器，登录个人账号后，它还是一个集馆藏查询，图书、视频的在线查询、阅读观看为一体的非常全面的阅读学习平台。

A: Although the book data are all Chaoxing e-books, they are not synchronized, and their functions are different. The Chaoxing Reader on the computer can only be used as a tool for reading e-books downloaded on the computer. It does not need to log in or expand other functions. As for Chaoxing Mobile Library, it is not just a reader. After logging in to a personal account, it is a relatively comprehensive reading and learning platform that integrates collection queries, the online query of books and videos, and reading and viewing.

15、超星移动图书馆的账号密码是什么？登录不上怎么办呢？

15. What is the account password of Chaoxing Mobile Library? What can be done if readers cannot log in?

答：账号：学号；密码：身份证后六位（含有字母的，大写输入）；如果登录不上，及时告诉图书馆工作人员修改密码。

A: Account number: student number; Password: six digits after the ID card (including letters, uppercase input). If it still fails, please tell the library staff to change the password in time.

16、毕业后还能继续使用图书馆的数据库吗？

16. Can graduates continue to use the library's database?

答：数据库资源供在校师生使用，毕业后就没有使用权限了。

A: The database resources are permitted to be used by teachers and students in school. After graduation, there is no permission.

17、我怎么才能快速学会使用电子资源查找文献呢？

17. How to learn using electronic resources and looking up documents quickly?

答：可以参加图书馆举办的培训讲座或选修图书馆开设的文献检索与图书馆利用相关课程。

A: Participating in training seminars organized by the library or taking courses related to literature retrieval and library utilization in the library can be considered.

入馆须知

Entrance Rules

1. 图书馆开放时间？

1. What is the library opening time?

答：图书馆开放时间为周一到周日08：00——22：00。

A: The opening time of the library is from 08:00 to 22:00 all week.

2. 我校读者入馆须持什么证件？

2、What certificates do readers of our school need to hold to enter the library?

答：图书馆实行刷卡入馆制度，本校读者、图书馆工作人员一律凭“校园卡”刷卡入馆。一般情况下，我校读者凭本人校园卡在入馆通道处刷卡入馆，出馆时须从RFID安全检测门通过。

A: As our library implements the system of credit card admission, all readers and library staff should swipe their campus cards to enter the library. Under normal circumstances, our school readers enter the library with their campus cards at the entrance passage and pass through the RFID security detection gate leaving the library.

3、我有校园卡，进馆时为什么刷卡无效？

3. Why do students who hold their campus cards show that such cards are invalid when entering the library

答：每学年新学期，图书馆集成管理系统由校园信息中心自动获取学生信息并开通入馆权限。部分不能刷卡的读者可在图书馆东大门厅登记信息统一处理。

A: In the new semester of each academic year, the library integrated management system automatically obtains student information and opens the access authority by the campus information center. Some readers who cannot swipe their cards can register information in the east gate on the second floor of the library for unified processing.

校园卡挂失后重新办理的新卡一般要激活24小时后方能刷卡入馆，详情请到图书馆二楼东大门厅服务台进行咨询。

After reporting the lost cards and reapplying the new ones, it generally takes 24 hours to activate and get permission to swipe again. For details, please go to the East Service Desk on the second floor of the library for consultation.

4、我是一名新生，已经收到录取通知书，但还未办理入学手续，能否到图书馆先睹为快？

4. For freshmen who have received the admission letters but have not yet completed the enrollment procedures, can they go to the library in advance?

答：可以，收到录取通知书的读者可凭录取通知书和身份证到保安处登记入馆参观。

A: For sure, they can go to the security office to register for a visit with their admission letters and ID cards.

5、可否使用别人的校园卡刷卡进入图书馆？

5. Is it allowed to use campus cards of classmates to enter the library?

答：不能。“校园卡”只限本人使用，不得借用或冒用他人校园卡入馆，对于不遵守本馆规定者，门卫有权阻止其进馆；对于情节严重、不听劝阻者，门卫须将其交给馆办公室处理或报告学校保卫部门。

A: No. The campus card is for personal use only, and it is not allowed to borrow or fraudulently use the campus card to enter the library. For those who do not comply with the regulations, the gatekeepers have the right to prevent them from entering the library. Furthermore, for students whose circumstances are serious and who do not listen to dissuasion, the gatekeepers will hand it over to the library office for processing or report to the security department of our school.

6、可否将个人书本、物品放在图书馆？

6. Are personal books and belongings allowed to be stored in the library?

答：图书馆不负责保管任何个人物品。自习阅览期间个人物品应自行妥善保管，学习结束离开或关闭时带走个人物品，个人物品遗失、损坏，后果自负。

A: The library is not responsible for keeping any personal belongings. Personal items should be kept safely by students during their self-study and reading period. Everyone needs to take away personal belongings when they leave. Loss or damage to personal belongings is at your own risk.

7、校外读者能否入馆？可以的话能否借书和使用电子资源？

7、Can an off-campus reader enter the library? Can they borrow books and use electronic resources if they can?

答：校外来访人员凭单位介绍信或个人有效证件登记，由安全值班人员确认后方可临时入馆，仅限查看开放区域的纸质资源，不能外借图书和查看电子资源。安全起见，在入馆高峰期等时段将限制校外读者入内。

A: Off-campus visitors can register with the introduction letters of their department or personal valid certificates and can be temporarily admitted to entering the library after being confirmed by the security officers on duty. The paper resources in the open area can be viewed only, and books and electronic resources cannot be borrowed. For safety reasons, the off-campus readers will be restricted during the peak period.

8、我已经毕业还能否进馆使用图书馆的资源了？

8. Can graduates enter the library to use library resources?

答：图书馆的资源和服务主要面向在校师生，毕业校友，可凭校友身份证明在门卫值班处登记后临时入馆，仅限查看纸质资源。

A: The resources and services of our library are mainly for teachers and students in school. Graduated alumni can enter the library temporarily after registering at the gatekeeper with their alumni ID, only to view paper resources.

9、图书馆的座位可以随意就座吗？

9. Can the library seats be taken at will?

答：不能。本校读者可在图书馆网站上的座位管理系统或馆内设置的“阅览座位选位机”上自主选择阅览座位，在约定时间范围内就坐，一人一座。

A: No. Students at school can choose their reading seats on the seat management system on the library website or the machine on the second floor of the library, and then sit at the appointed time, one for each person.

10、入馆后需要注意些什么？

10. What should be noticed after entering the library?

答：读者须遵守《读者行为规范》，爱护文献资源和公共设施，保持安静，不携带食物及饮料入内，不私自移动阅览桌椅，操作键盘鼠标轻柔，不在馆内秀恩爱、做不雅行为，尊重他人、做文明读者。

A: Readers must abide by the Code of Conduct for Readers to be civilized, including caring for literature resources and public facilities, keeping quiet, not bringing food and drinks into the house, not moving reading tables and chairs without permission, using the keyboard and mouse gently, not doing indecent behaviors in the library, and respecting others.

设备使用

Questions About Using Equipment

1、图书馆有哪些自助设备？

1. What kinds of self-help equipment do our library have?

答：为了方便读者，图书馆内设置了多种自助设备，包括OPAC检索机、RFID自助借还书机、自助座位预约机、歌德电子报刊阅读机、歌德电子书借阅机、自助饮水机等。

A: For the convenience of readers, a variety of self-service equipment is installed in our library, including OPAC retrieval machine, RFID self-service book borrowing, and returning machine, self-service seat reservation machine, Goethe electronic newspaper reader, Goethe electronic book borrowing machine, self-service water dispenser, etc.

2、图书馆的座位、研修室如何使用？

2、How to use the library seats and training room?

答：图书馆，除二楼北信息共享空间、五楼北多媒体文献学习区和部分休闲区沙发外，所有阅览学习座位均须预约选座后方可使用。

A: In the library, except for the north information sharing space on the second floor, the north multimedia literature study area on the fifth floor, and some of the sofas in the leisure area, all seats for reading and learning must be reserved beforehand.

3、怎么预约图书馆的座位、研修室？

3、How to reserve library seats and training rooms?

答：预约图书馆座位和研修室有多种方法：

A: Many ways can be used for reserving:

1. 网上预约，登录新乡医学院三全学院图书馆网站//www.glbros.com/，点击“阅览座位、研修室预约服务”进行预约。

Online reservation. Log in to the library's official website //www.glbros.com/ and click "Reservation Service for Reading Seats and Training Rooms" to make an appointment.

2. 直接在图书馆二楼信息共享空间及五楼多媒体阅览区电脑桌面上进行预约。点击“IC空间管理系统”进行预约。

Make an appointment directly on the computer in the information-sharing space on the second floor and the multimedia reading area on the fifth floor. That is, click "IC Space Management System" to make an appointment.

除此之外，预约座位还可以在图书馆内二楼东大厅的“座位预约台”进行现场预约、并刷卡确认。

In addition, an on-site reservation can be made by using the seat reservation machine on the second floor east of the library and then swiping student cards to confirm.

4、使用研修室、放映室什么情况下视为违约？违约有什么惩罚？

4、What kind of usage of the training room and projection room will be regarded as a breach of contract? What are the penalties for such breach of contract?

答：违约有多种情况：

A: The following circumstances will be regarded as a breach of contract:

1. 未在规定时间内（30分钟内）刷卡进入

Failure to swipe the card within the specified time (within 30 minutes) to enter

（2）在预约名单的读者在规定时间内没有全部刷卡进入

Not all students in the appointment list swipe their cards to enter within the specified time.

（3）在使用时有携带食物、饮料或有其他不文明行为。

Carry food, drinks, or do other uncivilized behaviors during use.

读者每人400个人积分，违约后系统每次扣除违约读者400积分且当天不能再预约使用，积分扣完后取消30天预约资格。

Each reader has 400 personal points. After each breach of contract, the system deducts 400 points, resulting in that the reader can no longer make an appointment on the same day. 30 days after the points are deducted, there will be no appointment qualifications for the time being.

5、我在使用图书馆电脑时，登录的账号和密码是什么？可以用多长时间？

5、What is the login account and password for using the library computers? How long can it be used?

答：凡我校的在校师生均可使用图书馆电脑，上机时登录账号为学号，初始密码为身份证后六位。使用时每人每天限3个小时的免费上机时长。

A: All teachers and students in our school can use the library computers. The login account is the student number, and the initial password is the last six digits of the ID card. Each person is limited to 3 hours of free time per day.

6、想用图书馆的学术报告厅等空间，如何申请？

6. How to apply for places such as the academic lecture hall of the library?

答：可在图书馆首页→下载中心→《图书馆多媒体厅使用申请表》，下载相关申请表进行预约和申请，具体问题可以联系负责老师：郭老师，联系电话：0373-7375005。

A: Log in to the homepage of the library's official website → Click “Download Center”→ Click "Application Form for the Use of Library Multimedia Hall", and download the relevant application form to make an appointment.

For specific questions, please contact the teacher in charge, Mr. Guo, at 0373-7375005.

7、带笔记本电脑来图书馆学习，馆里有电源插座吗？

7、Does the library provide electrical outlets so that students can bring their laptops to study in the library?

答：图书馆研修室及大多数阅览桌下面设有电源插座。供读者自带移动设备使用。

A: There are many electrical outlets under most of the reading tables and in every training room, readers can bring their own mobile devices to charge them.

借阅服务

Borrowing service

1、请问我可以借几本书？ 借期如何？

1. How many books can teachers and students borrow? How long can they keep?

答：持证读者，本、专科生、教职工均为每次不超过99册，短期培训的学生只限馆内阅览，不能外借。

借书期限：教工为3个月，学生为1个月。借阅期满可续借1次。

A: The undergraduates, junior college students, and teachers in the school shall not borrow more than 99 books each time. Students in short-term training are only allowed to read in the library and cannot be loaned out.

借书期限：教工为3个月，学生为1个月。借阅期满可续借1次。

Borrowing period: 3 months for teachers and 1 month for students. Each book can be renewed once

2. 如何借书？

2. How to borrow books?

答：读者持本人校园卡和想借的图书到RFID自助借还书机处，点击“借书”即可进行借阅，RFID借还书机在二楼东和一楼西分别设有两台。设备发生故障时，可以到服务台办理借阅手续。

A: Readers take their campus cards and books they want to borrow by using the RFID self-service borrowing and returning machine and then clicking the "Borrow". There are two RFID machines on the east of the second floor and two on the west of the first floor. If the equipment fails, they can also finish the borrowing procedure with the help of library staff at the service desk.

3、如何还书？

3. How to return the books?

答：持书到图书馆，开馆时间内可通过自助借还书机完成还书，其他时间可在图书馆二楼东24小时自助还书机完成还书。还书后请注意“还书机”提示是否还书成功，或及时登录“个人图书馆”查看借阅记录，查看是否已经成功归还，如果仍为当前借阅状态，请尽快到服务台向工作人员说明情况修正还书状态。

A: Readers can bring books to the library during the opening hours and return such books through the self-service borrowing and returning machine. During non-opening hours, readers can use the 24-hour self-service book return machine on the second floor of the library to complete the return process. After returning the book, please pay attention to whether there is a prompt on the machine showing the successful return of the book or log in to the "Personal Library" to check the borrowing records and whether it has been successfully returned. If it fails, please go to the service desk as soon as possible to explain the situation to the staff to correct the status of the book return.

4、如何续借图书？

4. How to renew the books?

（1）持校园卡至图书馆自助借还书机处，点击“续借”进行操作。

Hold the borrowed books to the library self-service of borrowing and returning machine and click “Renew” to operate.

（2）在“新乡医学院三全学院图书馆”官方微信公众号绑定读者证后点击“我的借阅”对需要续借的图书进行操作

After binding personal accounts to the library's official WeChat, click "My Borrow" to operate the book that needs to be renewed.

（3）登陆新乡医学院三全学院图书馆官网//www.glbros.com/，登陆个人图书馆后在“个人图书馆”模块下的“我的借阅”中选择需要续借的图书进行操作。

Log in to the homepage of the library's official website //www.glbros.com/→  choose “Renew” in “My Borrowing” under the “Personal Library” module to operate the book that needs to be renewed

续借图书期限从续借当日算起，读者需把握好续借时间。

The renewal of books is counted from the day of operation, so readers need to make reasonable arrangements and know the renewal time.

5、逾期费是如何计算并缴纳的？

5. How is the overdue fee calculated and paid?

答：读者应按期归还所借图书。如过期不还也不办理续借手续，从过期当天起计算借书逾期费，每册每天0.1元，累计到还书日止，读者需到图书馆二楼东服务台缴纳逾期费。

A: Readers should return the borrowed books on time. If they do not return the book or go through the renewal procedures after the expiration date, the overdue fee will be calculated from the day of expiration. Each book is 0.1 yuan per day, and it will accumulate until the book return date. Readers need to pay the overdue fee at the east reception desk on the second floor of the library.

6、借书逾期除了会产生逾期费，还有其他惩罚吗？

6. In addition to overdue fees, will there be other penalties?

答：有，逾期费如果不及时缴纳的话，读者将不能继续外借图书。

A: Yes, if the overdue fee is not paid in time, readers will not be able to continue to borrow books.

7、借书产生的逾期费，能否通过网络缴纳？

7. Can the overdue fee generated by borrowing books be paid through the Internet?

答：目前还不行，只能本人到馆，刷本人校园卡扣除逾期费。

A: It is not available at present. Readers can only go to the library and swipe their campus cards to deduct the overdue fee.

8、持有过期图书是否影响继续借书？

8. Does holding overdue books affect the continued borrowing of books?

答：持有过期图书影响继续借书，必须先还掉过期图书。

A: If readers have expired books, they must return the expired books firstly and continue to borrow books.

9、我弄丢了从图书馆借来的图书，应该怎么处理？

9. If readers lost the books borrowed from the library, what should they do?

答：所借书刊如有损坏或遗失时，以购买同版本或新版本书刊赔偿为原则，赔偿的书刊必须整洁完好，污损涂抹者不收。报失后允许1个月内购买。报失前后的逾期，按图书借阅规则的有关条款处理。购买不到同版本或新版本图书时，按下列规定赔偿：

A: Based on the principle of compensation for purchasing books of the same edition or the newer edition, if the borrowed books are damaged or lost, readers must buy the clean and intact new ones, otherwise the library will not accept the compensated books. Readers can purchase new books within 1 month after reporting the loss. Overdue before and after reporting the loss shall be dealt with following the relevant provisions of the book borrowing rules. If the book of the same edition or new edition is not purchased, compensation shall be made according to the following regulations:

（1）损失一般图书、期刊按原价的5倍赔偿。有收藏价值的珍贵图书期刊按原价的10倍赔偿。

(1) Loss of general books and periodicals shall be compensated at 5 times the original price, while the precious book journals with collectible value shall be compensated at 10 times the original price.

（2）损失孤本书，外文原版书、工具书，按原价的10倍赔偿。

(2) Loss of orphan books, foreign language original books, reference books shall be compensated at 10 times the original price.

（3）损失多卷集整部图书中的1册，而不能单册零购者，按整部图书价格的平均单册价的10倍赔偿。

(3) Readers who lose 1 volume of the entire book in a multi-volume collection and cannot purchase a single volume of the book shall compensate for the book at 10 times the average single volume price of the entire book.

10、如何查看我的借阅信息和还书时间？

10. How to check the borrowing information and return time?

答：请在图书馆网站首页右上角登录“个人图书馆”，可查看借阅信息、还书时间、续借操作等。如果安装了移动图书馆或关注了官方微信并绑定了个人账号也可查看借阅信息。

A: Please log in to the “Personal Library” in the upper right corner of the homepage of the library website to check the borrowing information, returning time, and renewing operations. Readers can also view the borrowing information if they have installed the mobile library or followed the official WeChat.

11、登录“个人图书馆”的账号和密码是什么？

11. What are the account and password for logging in to the "Personal Library"?

答：账号即学号或工号，初始密码为身份证后6位，如无法登录，读者需到图书馆二楼东服务台咨询工作人员。

A: Account number is the student number or the worker number, and password is the last 6 digits of the ID card. If readers still cannot log in, they need to consult the library staff at the east reception desk on the second floor of the library.

12、请问怎么根据索书号来找到对应的书籍？比如我想知道R47/Z450 在哪里？

12. How to find the corresponding book based on the call number of the book? For example, R47/Z450?

答：索书号是图书馆文献排架和读者获取文献的依据。通过OPAC检索得知R47/Z450属医药卫生类图书，可在医药卫生阅览区，按照书库中的架标指示来查找。

A: The call number is the basis for arranging books on the shelves and for readers to obtain the corresponding ones. Through OPAC search, R47/Z450 belongs to medical and health books. Therefore, readers can follow the shelf signs in the library to find them in the medical and health reading area.

13、为什么显示“在架”的书却怎么也找不到呢？

13. Why cannot find the book showing “on the shelf”?

答：原因有多种，主要包括：

A: There are many reasons for this, including:

（1） 外借书刚被还回来还没来得及上架

(1) Such a book that has just been returned hasn't been put on the shelf yet.

（2）有读者正在馆内阅读这本书但尚未办理借阅手续

(2) Some readers are reading this book in the library but have not yet completed the borrowing procedure.

（3）书有问题正在处理或很旧在修补中等。如果几次均未找到，请向服务台工作人员寻求帮助。

 (3) Such a book is being processed or is very old. If it has not been found several times, please ask the help to library staff for help.

14、发现借书记录与实际情况不符，或者已经还过的书还在我的账户里怎么办？

14. If readers find that the book borrowing record does not match the actual situation, or the book that has already been returned is still in the personal account, what to do in this case?

答：出现上述情况，请及时到图书馆服务台找工作人员核对账户信息。

A: In the above situation, please go to the library reception desk to find the library staff to check the personal account information.

其他问题

Other problems

1、馆内网络连接问题？

1. What to do if something is wrong with the connection of the network in the library?

答：馆内的网络是由学校校园网络管理中心布建并维护的，有故障我们可以代为反映，读者本人也可直接通过学校微信平台提交故障报修，报告故障时间和具体位置等信息，以便校园网络管理中心工作人员更快捷方便解决问题。

A: The network in the library is deployed and maintained by the campus network management center. When there is a fault, the library staff can help report it, and the reader can also directly submit a report through the WeChat platform, including the time and specific location, so that the campus network management center staff can solve the problem as quickly and conveniently as possible.

2、图书馆哪些位置提供网络服务？

2. Which areas of the library have the network services?

答：图书馆已实现有线网、无线网全覆盖，读者可在“信息共享空间”“多媒体阅览区”电脑上直接上网使用馆内电子资源或网上浏览其他资源，也可自带笔记本电脑等移动式设备上网使用馆内电子资源。

A: The library has achieved full coverage of wired and wireless networks. Readers can directly use the electronic resources in the library or browse other resources on the computer in the "information sharing space" and "multimedia reading area". They can also bring their own mobile devices such as laptops to use the electronic resources online.

3、可以向图书馆捐赠图书吗？

3. Can readers donate books to the library?

答：可以。欢迎随时捐赠。

A: Yes. Welcome to donate at any time.

4、可以通过什么方式咨询图书馆馆员？

4. How to contact with the library staff to ask for help?

答：图书馆提供有当面、和QQ咨询等多种咨询方式，以满足不同读者的需求，咨询QQ为“馆学长”（2128851930）。为了节约您的时间，建议咨询前请先在《图书馆FAQ常见问题解答》中查看，能否解决你的问题，不能解决的再找馆员咨询。

A: The library provides a variety of consultation methods such as face-to-face and QQ consultation to meet the needs of different readers.

The consultation QQ: 2128851930.

For saving time, it is recommended to check in the Answers to Frequently Asked Questions (FAQ) From Readers before consulting. If it can't be solved, please have a face-to-face consultation with the library staff.

5、图书馆有哪些学生组织？

5. What student organizations are there in the library?

答：图书馆设有“图书馆学生管理委员会”、“读者服务协会”、“志愿者”、“图书馆讲解队”等多个学生组织。

A: The library has many student organizations, including Library Student Management Committee, Reader Service Association, Volunteer Organization, and Library Interpretation Team.

6、图书馆有勤工俭学的岗位吗？

6. Are there work-study positions in the library?

答：有。每学期图书馆，向在校大学生提供一定数量的勤工俭学岗位。需要的学生可按照学校相关规定申请图书馆勤工俭学岗位

A: Yes. The library will provide a certain number of work-study positions every semester. Students in need can apply for such positions following the relevant regulations of the school.

7、喜欢图书馆的氛围和环境，可以参与图书馆相关工作么？

7. Can readers who like the atmosphere and environment of the library participate in library-related work?

答：每学期图书馆会面向全校招募志愿者，喜欢图书馆的学生可以踊跃报名，面试合格的同学可以参与图书馆相关工作，成为学生馆员，为图书馆尽一份自己的力量。

A: The library recruits volunteers from the whole school every semester. Students who like libraries can sign up. Those who pass will become student librarians, to participate in library-related work and do their part for the library.

8、馆内有哪些文化活动？

8. What cultural activities are there in the library?

答：图书馆每年都要在一些重要的节日、学校重大活动的时候举办诸如：《世界读书日活动》、《毕业季送别活动》、《迎新季推介活动》、《校园读书月》等活动。还有“琴湖书画”精品系列活动等，有兴趣的读者请关注图书馆主页公告和官方微信及时获取相关信息。

A: The library will hold some important festivals and school events every year, including World Book Day activities, farewell activities in the graduation season, promotion activities in the welcome season, campus reading month, series activities of the lyre, lake, calligraphy, and painting, etc. Readers who are interested in these activities please follow the announcement on the library homepage and the official WeChat to obtain relevant information in time.